Frequently Asked Questions

Yes, you can cancel your order within a short time after placing it. Please contact our support team as soon as possible, and we’ll do our best to assist you. Once the order has been processed or shipped, cancellation may no longer be possible.

We’re here to help! Call us at (800) 357-5044 or email info@brandster.com and our team will assist you.

We currently ship within the continental United States.

Orders to locations outside the continental U.S. (including islands, rural, and remote areas) may incur additional shipping charges, and our team will contact you to arrange delivery if needed.

Please note, we do not ship to PO boxes or APO/FPO addresses.

Orders typically require 5–10 business days for handling, followed by 2–4 weeks for shipping.

Delivery times may vary depending on product availability and manufacturer lead times, but we always work to get your order to you as quickly as possible.

To return a product, you must request a Return Merchandise Authorization (RMA) within 30 days of delivery. Simply submit a return request through our Return & Exchange Request Form, and our team will review it.

Approved returns must be in original packaging, and customers are responsible for any associated shipping costs.

Once your return request is approved, the review and processing time typically takes 10–15 business days. Refund timing may vary depending on your payment provider.

Yes! We regularly offer promotions, discounts, and special deals. Contact our sales team to learn about current offers, package deals, and exclusive savings.

Some brands are excluded from promo code offers. Please contact our team to confirm eligibility and find the best available deal for your order.